Request for Information (RFI)
Secure, self-service information collection from external parties
Gathering information from customers, partners, or external parties shouldn't require endless email chains or insecure attachments. Our RFI workflow provides a secure, self-service portal where external parties can submit exactly what you need — and your team can review, respond, and close the loop with full audit trails.
Self-Service Portal
External parties receive a secure link to submit information on their own time. No accounts, no logins — just a guided form that collects exactly what you need.
Document Uploads
Parties can upload supporting documents directly. All files are scanned, stored securely, and attached to the case.
Secure Access
Each RFI uses unique access tokens. Only the intended recipient can view and respond to the request. No sensitive data sent over email.
End-to-End Workflow
From request to resolution, everything tracked
Create an RFI directly from any case like a KYC review, a due diligence investigation, a suspicious report, or a standalone request.
Choose what information you need: documents, declarations, explanations, or structured data.
Send the secure portal link. The external party fills out the form and uploads supporting materials.
Your team gets notified when a response is submitted. Review the materials, request follow-ups if needed, and close the RFI.
The entire lifecycle, from request sent, response received, documents reviewed, and decision made, is logged in the audit trail.
Connected to Your Compliance Stack
RFIs don't live in a silo
Risk Integration
External factors like RFI questionnaires can trigger automatic risk recalculation. A received RFI may increase or decrease risk depending on the outcome.
Webhook Events
Get real-time notifications when RFIs are created, responded to, or closed. Route events to your SIEM, ticketing system, or Slack.
Case Attachment
RFIs can be created from any case like KYC, due diligence, UTR, or SAR/STR. The response is attached directly to the parent record.
Use Cases
Wherever you need to collect information from outside your organization
Source of Funds documentation request bank statements, tax returns, or business financials from customers.
Beneficial Ownership clarification ask for org charts, ownership declarations, or corporate registry extracts.
Transaction explanation request a customer or counterparty to explain an unusual pattern or large transfer.
Compliance questionnaire send a structured form to collect specific attestations or policy acknowledgments.
Document renewal automatically trigger RFIs when KYC documents are approaching expiry.